Tampa, Florida – Commercial Lines Customer Service Representative

We are seeking a Customer Service Representative at our Tampa branch with at least 2 years of commercial lines experience. Candidates will be responsible for the day-to-day account management, service and retention of an assigned book of business.

  • Manage book of commercial lines accounts while building, expanding, and solidifying client relationships
  • Provide professional and courteous service to clients and carriers
  • Review and process applications, proposals, renewals, binders, etc.
  • Oversee the preparation and implementation of all transactions, paperwork, and internal processing for assigned accounts
  • Maintain detailed knowledge of products and services offered to clients
  • Support producers in obtaining, maintaining and expanding business
  • May meet with clients regarding existing and new accounts
  • Attend industry related continuing education training and courses


  • 2-20 license, industry designations are a plus
  • Excellent oral and written communication skills
  • Superior customer service and problem solving skills
  • Ability to work and thrive in a positive team environment
  • Exceptional time management and organization skills
  • Proficiency with Applied TAM & Microsoft Office


Please send resumes to tburgess@hilbgroup.com